baje light Privacy Policy
Your personal information matters to us. This document gives a full account of how baje light collects information, why it is stored, and how it is kept secure.
1 Introduction and Scope
baje light is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") describes what types of information are collected from users through the baje light website and mobile application, how that information is used, and with whom it may be shared.
By using our services, you are considered to have accepted the terms of this policy. This policy should be read together with our Terms and Conditions, as both documents together form the legal basis of your relationship with baje light.
This policy applies to everyone residing in Bangladesh who uses baje light's services. If you are under 21 years of age, you are not permitted to use our platform and no personal information will be collected from you accordingly.
2 Types of Information Collected
baje light collects various types of information to operate its services. This information falls into two main categories:
2.1 Information You Provide Directly
When you register an account, make a deposit, or contact our support team, you provide the following information:
- Full name and date of birth
- Mobile number and email address
- Documents required for identity verification (copy of national ID card or passport)
- bKash, Nagad, or Rocket account details (for transaction verification)
- Username and password set at the time of account creation
2.2 Information Collected Automatically
Some information is collected automatically while you use our platform:
- Device type, operating system, and browser version
- IP address and approximate geographic location
- Site usage patterns — which pages were visited, how much time was spent
- Gaming activity, betting history, and transaction details
- Information obtained from cookies and similar tracking technologies
3 Purpose of Data Collection
baje light uses your information only for specific and legitimate purposes. Information is not used for unsolicited marketing or sold to third parties.
3.1 Account Management
Information is used to create, verify, and secure your account. This includes confirming identity and preventing the opening of multiple accounts.
3.2 Transaction Processing
Information is used to complete deposits and withdrawals via bKash, Nagad, and Rocket. Transaction verification is required for a minimum deposit of ৳200 and a minimum withdrawal of ৳1,000.
3.3 Customer Support
Information is used to help our 24/7 live chat and email support team understand the context of your request. For more details on support, visit our FAQ page.
3.4 Security and Fraud Prevention
Information is analysed to detect suspicious activity and keep the platform secure. This is essential to protect the interests of all users.
3.5 Service Improvement
User behaviour is analysed to improve the gaming experience, payment process, and overall platform quality.
4 Data Storage and Security
baje light applies industry-standard technical and administrative measures to keep your information secure.
4.1 Encryption
All data transfers on our platform are protected through SSL encryption. Passwords are always stored in encrypted form and are never kept as plain text under any circumstances.
4.2 Access Control
Only authorised staff can access your personal information, and they are bound by strict confidentiality agreements. Access to data is regularly reviewed and kept to a minimum.
4.3 Retention Period
Information is retained for as long as your account is active and, after account closure, for as long as required to meet legal or regulatory obligations. Once the retention period has passed, information is securely deleted or anonymised.
5 Sharing Information with Third Parties
baje light never sells or rents your personal information. However, limited sharing may be necessary in certain situations:
5.1 Payment Processors
Information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant mobile financial service provider. This sharing is limited strictly to transaction verification.
5.2 Technology Service Providers
Technology companies that assist in operating our platform (such as game providers, cloud hosting, and security analytics) may access information only under contract and for purposes consistent with this policy.
5.3 Legal Obligations
Information may be provided when required by a court order or a lawful request from a law enforcement authority. In such cases, we provide only the information that is legally required.
6 Cookies and Tracking Technologies
Cookies and similar technologies are used on the baje light website and application. These technologies work to improve your experience and ensure the platform functions correctly.
6.1 Essential Cookies
These cookies are essential to maintain your login session and ensure security. The platform will not function properly without them, so there is no option to disable them.
6.2 Functional Cookies
These cookies are used to remember your preferences (such as language selection). They ensure a personalised experience for you.
6.3 Analytics Cookies
Analytics cookies are used to understand how users interact with the platform. The data collected is anonymous and used only to produce overall statistics.
Many types of cookies can be managed through your browser settings. However, disabling essential cookies may disrupt the core functions of the site.
7 Your Rights
As an account holder at baje light, you have certain important rights regarding your personal information:
7.1 Right to Access
You may request a copy of your personal information held by us at any time. We are obliged to provide it within a reasonable time.
7.2 Right to Correction
If any of your information is incorrect or out of date, you may request that it be corrected. This request can be made through account settings or customer support.
7.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, information related to legal obligations or ongoing transactions may fall outside the scope of this right.
7.4 Right to Object to Processing
You may object to certain types of data processing, such as marketing communications. We give proper consideration to such objections.
To exercise any of the above rights, contact our customer support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.
8 Protection of Minors
baje light strictly discourages anyone under the age of 21 from using its platform. Age verification is in place during the registration process, and accounts of suspected underage users are closed following investigation.
If a parent or guardian believes their minor child is using baje light, they are requested to notify our customer support team immediately. To learn more about our commitment to responsible gaming, read our Responsible Gaming guidelines.
9 International Data Transfers
Our technology infrastructure may rely on servers located in different countries. In such cases, your information may be transferred outside Bangladesh. However, regardless of where the information is processed, the protection standards described in this policy are followed.
All third-party service providers are required to meet baje light's data protection standards. Their obligations are ensured through contractual agreements.
10 Policy Changes and Contact
baje light reserves the right to change or update this privacy policy at any time. For significant changes, a notification will be sent to the registered email address or mobile number. The updated policy will take effect from the date it is published on this page.
If you have any questions or concerns about this policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 via the website and app
We aim to respond to any complaints or requests regarding our privacy policy within a reasonable time.